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Christmas / New Year shipping times
Our central warehouses will be closed from 23.12.2024 to 01.01.2025. Incoming orders will not be shipped during this period. If necessary, you are welcome to use our branch network during this time. Customer service will be available as usual.

Please note that our branches may have different opening hours during the holidays. For up-to-date information, we recommend calling ahead or checking the current opening times on Google Maps. Due to technical reasons, we are currently unable to update the opening hours on our website. Link to branch search on Google Maps

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Help & Contact

Your direct line to us

If you have any questions about the online store or our products, you can call our customer service at:

Monday - Thursday: 8:00AM - 5:00PM
Friday: 8:00AM - 4:00PM
Except saturdays, sundays and holidays

Or use our FAQ

There you get answers to the most frequently asked questions.

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FAQs

Shipping Information US

US In order to guarantee dispatch on the same working day (Monday to Friday), please note the following:

  • Standard delivery: order received by 3 p.m.
  • Carrier: Order received by 1 p.m.

Shipping costs outside Germany*

  • Minimum order value 20 €
  • Standard processing time: 2-3 working days

Standard shipping

Austria, Belgium, Denmark, Luxembourg, Netherlands

  • from 100 € order value free
  • less than 30 kg = 8,50 €
  • less than 40 kg = 14 €

Croatia, Czech Republic, Finland, France, Hungary, Italy, Slovakia, Slovenia

  • from 125 € order value free
  • less than 30 kg = 9,50 €
  • less than 40 kg = 16,50 €

Bulgaria, Estonia, Ireland, Lithuania, Portugal, Romania, Sweden, Spain

  • from 150 € order value free
  • less than 30 kg = 14 €
  • less than 40 kg = 22 €

Cyprus, Greece, Malta

  • less than 10 kg = 22 €
  • less than 20 kg = 33 €
  • less than 40 kg = 66 €

Express shipping

Outside Germany*

  • less than 10 kg = 35 €
  • less than 20 kg = 52 €
  • less than 40 kg = 90 €
  • less than 60 kg = 130 €

Carrier

Outside Germany*

  • less than 250 kg = 125 €
  • less than 500 kg = 250 €
  • less than 1000 kg = 375 €
  • less than 2000 kg = 500 €
  • from 2000 kg = 625 €

* Countries of dispatch: Belgium, Denmark, Luxembourg, the Netherlands, Austria, Finland, France, Italy, Croatia, Slovakia, Slovenia, Czech Republic, Hungary, Bulgaria, Estonia, Latvia, Lithuania, Portugal, Romania, Sweden, Spain, Greece, Malta and Cyprus.

Shipping to other countries cannot be handled via the online store at this time.

Our colleagues from the export department will be glad to help you: ex@hansa-flex.com